Privacy Policy

PRIVACY POLICY

1. Introduction and Scope
1.1. This Privacy Policy (“Policy”) governs the manner in which Briefcase (Pty) Ltd (“Briefcase”, “we”, “us”, or “our”) collects, uses, processes, discloses, and secures Personal Information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1.2. Briefcase is a secure online platform designed to facilitate document automation, editing, workflow management, and legal template usage. We understand the sensitivity of the information processed on our platform, and we are committed to protecting the confidentiality, integrity, and privacy of all Personal Information under our control.

1.3. This Policy applies to all individuals and entities who access or use the Briefcase platform or any of its associated services, including:
1.3.1. Registered users of the platform
1.3.2. Visitors to the Briefcase website or application
1.3.3. Clients, subscribers, and organisations utilising Briefcase
1.3.4. Any person or entity whose Personal Information is collected, stored, or processed via Briefcase

1.4. This Policy applies exclusively to data subjects within the Republic of South Africa and is drafted in full compliance with POPIA. Where applicable, this Policy may be supplemented with additional jurisdictional requirements in line with international data protection laws. Users accessing Briefcase from outside South Africa do so at their own initiative and are responsible for compliance with local data protection laws where relevant.
By accessing or using Briefcase, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.

2. Definitions
2.1.1. For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
2.1.1. “Personal Information” means information relating to an identifiable, living natural person, and where applicable, an identifiable, existing juristic person, including but not limited to: names, identity numbers, contact details, location information, demographic data, IP addresses, browser identifiers, device information, billing and payment details, uploaded documents, and any other data that may be used to identify a person.
2.1.2. “Data Subject” refers to any natural or juristic person whose Personal Information is collected, stored, or processed by Briefcase, whether directly or indirectly. This includes platform users, account holders, and individuals whose data is embedded within uploaded documents.
2.1.3. “Processing” means any operation or activity, whether automated or not, concerning Personal Information, including collection, receipt, recording, organisation, storage, updating, retrieval, consultation, use, dissemination, merging, restriction, erasure, or destruction.
2.1.4. “Operator” means a person or entity who processes Personal Information for or on behalf of Briefcase in terms of a mandate or contract, without coming under the direct authority or control of the data subject. This includes third-party service providers such as payment processors, cloud infrastructure providers, and analytics vendors.
2.1.5. “Responsible Party” refers to Briefcase (or its operating company), who determines the purpose of and means for processing Personal Information, and who is accountable under POPIA for ensuring lawful data processing.
2.1.6. “Platform” means the Briefcase web-based software-as-a-service application, including all features, interfaces, documentation tools, clause libraries, automation capabilities, dashboards, and any associated websites or mobile-accessible versions.
2.1.7. “User” means any natural or juristic person who accesses, registers for, interacts with, or utilises the Briefcase platform or its services, including individual users, representatives of law firms, corporate users, and administrative account holders.

3. Types of Personal Information Collected
3.1.Briefcase collects and processes various categories of Personal Information in the course of providing its services. The nature and extent of the information collected depends on how the platform is used. The categories of Personal Information we collect include, but are not limited to, the following:
3.1.1. Information Provided Directly by Users

3.1.2. This includes any information you voluntarily submit when registering for an account, creating a user profile, or interacting with our services, including:
3.1.2.1. Full name and surname
3.1.2.2. Profile picture (if uploaded)
3.1.2.3. User preferences and settings
3.1.2.4. Email address
3.1.2.5. Contact number
3.1.2.6. Firm, company or organisation name
3.1.2.7. Physical or business address (if applicable)
3.1.2.8. Payment and billing details (including partial card data or transaction IDs via secure third-party processors)
3.1.2.9. Login credentials (e.g., username and encrypted password)
3.1.2.10. User-generated notes, comments, or feedback submitted through the platform

3.2. Uploaded Content and Legal Documents
3.2.1. This includes any documents, files, or other content that you upload to the platform, including:
3.2.1.1. Legal agreements, contracts, and other formal documents
3.2.1.2. Personal Information of third parties embedded within such documents (e.g., clients, counterparties, signatories, employees)
3.2.1.3. Structured data inputs and clause-level content generated or edited via the platform’s clause libraries and automation tools
3.2.1.4. Version histories and tracked changes applied by users

Important Note: Users are solely responsible for ensuring that any third-party Personal Information contained in uploaded documents is lawfully collected and uploaded in accordance with POPIA or any other applicable data protection law.
3.3. Automatically Collected Technical and Usage Information
3.3.1. When you access or use the platform, we automatically collect certain technical and interaction data to help us maintain platform performance, security, and usability. This includes:
3.3.2. IP address, browser type, and operating system
3.3.3. Device information (e.g., device type, OS, screen resolution)
3.3.4. Browser type, version, and language preferences
3.3.5. Date and time of access
3.3.6. Pages viewed and actions taken within the platform
3.3.7. Session duration and clickstream data
3.3.8. Cookies and similar tracking technologies (see Clause 11 for more details)

4. Purpose  of Processing
4.1.Briefcase processes Personal Information only to the extent necessary for lawful, legitimate, and clearly defined purposes in accordance with the requirements of the Protection of Personal Information Act 4 of 2013 (“POPIA”). The following outlines the specific purposes for which Personal Information is collected and processed:
4.2. Providing Platform Services
4.2.1. We process Personal Information to operate, maintain, and deliver the core functionality of the Briefcase platform, including:
4.2.1.1. User registration and profile management
4.2.1.2. Secure document automation, editing, and storage
4.2.1.3. Team management, access control, and document workflow routing
4.2.1.4. Application of clauses and variables to templates
4.2.1.5. Enabling role-based access and team collaboration features
4.2.1.6. Facilitating version control, audit trails, and document sharing
4.3. Communication and Support
4.3.1. We process Personal Information to communicate with users and provide support, including:
4.3.1.1. Responding to user inquiries and support requests
4.3.1.2. Sending important updates and notifications about the platform
4.3.1.3. Providing user assistance and troubleshooting
4.3.1.4. Gathering feedback to improve our services
4.4. Authentication and Fraud Prevention
4.4.1. We process Personal Information to protect the platform from fraud and abuse, including:
4.4.1.1. Verifying user identities and account access
4.4.1.2. Enforcing security protocols (e.g., two-factor authentication, session timeouts)
4.4.1.3. Monitoring access patterns for signs of unauthorised use
4.4.1.4. Investigating potential abuse or security incidents

4.5. Analytics and Platform Improvement
4.5.1. We analyse technical and behavioural usage data to improve Briefcase’s performance, security, and user experience, including:
4.5.1.1. Diagnosing system errors or bugs
4.5.1.2. Monitoring usage trends and feature adoption
4.5.1.3. Enhancing user interface design and responsiveness
4.5.1.4. Evaluating platform performance metrics and scalability
4.5.1.5. Informing product development priorities

All such analytics are performed on a de-identified or pseudonymised basis where feasible.

4.6. Compliance with Legal and Regulatory Obligations
4.6.1. We may process Personal Information where required to comply with legal and regulatory obligations imposed on us under applicable South African law, including:
4.6.1.1. Responding to lawful requests or orders from regulators or law enforcement
4.6.1.2. Retaining records for audit, tax, and legal compliance
4.6.1.3. Upholding obligations under data protection and electronic communications laws

5. Legal Grounds for Processing
5.1. Briefcase processes Personal Information in accordance with the lawful grounds provided under the Protection of Personal Information Act 4 of 2013 (“POPIA”). The legal basis on which we rely may vary depending on the context of the processing activity and the nature of the information involved. The primary legal grounds include:
5.1.1. Consent
Where required, we will obtain your explicit, voluntary, and informed consent prior to processing your Personal Information for specific purposes. This includes:
5.1.1.1. Optional marketing communications
5.1.1.2. Non-essential cookies and tracking technologies
5.1.1.3. Certain forms of data sharing or cross-border transfers
5.1.1.4. Processing of Personal Information embedded in uploaded documents where the user is not the data subject
5.1.2. You may withdraw your consent at any time by contacting us or updating your preferences. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

5.2. Contractual Necessity
5.2.1. We process Personal Information where it is necessary for the performance of a contract to which the user is a party, or to take steps at the request of the user prior to entering into such a contract. This includes:
5.2.1.1. Providing access to and functionality within the Briefcase platform
5.2.1.2. Managing user subscriptions and billing
5.2.1.3. Facilitating secure document creation, editing, sharing, and workflow management
5.2.1.4. Enabling integrations or support services as agreed with the user or organisation
5.3. Compliance with Legal Obligation
5.3.1. We may process Personal Information where such processing is necessary to comply with legal and regulatory obligations imposed on us under applicable South African law, including:
5.3.1.1. Responding to lawful requests or orders from regulators or law enforcement
5.3.1.2. Retaining records for audit, tax, and legal compliance
5.3.1.3. Upholding our obligations under data protection, consumer protection, and corporate laws
5.4. Legitimate Interests
5.4.1. We may process Personal Information where it is reasonably necessary to pursue our legitimate interests, provided such processing does not unjustifiably infringe on the rights and freedoms of data subjects. These legitimate interests include:
5.4.1.1. Ensuring the security, stability, and proper functioning of the platform
5.4.1.2. Preventing fraud, abuse, and misuse of the system
5.4.1.3. Analysing platform usage to improve features and user experience
5.4.1.4. Enforcing our terms of use and protecting our legal rights
5.4.1.5. Engaging with users to provide account-related support and communication

6. Data Storage, Security & Safeguards
6.1. Briefcase is committed to protecting the confidentiality, integrity, and availability of all Personal Information processed on its platform. We implement and maintain appropriate, reasonable, and industry-standard technical and organisational safeguards to prevent unauthorised access, loss, misuse, alteration, or destruction of data.

6.2. Encryption of Data
6.2.1. All Personal Information stored or transmitted via the Briefcase platform is protected using robust encryption protocols.
6.3. Access to Personal Information is strictly limited to authorised personnel and users, based on their role and responsibility:
6.3.1. Internal access is restricted through granular permission settings, ensuring that only necessary team members (e.g., system administrators, support personnel) can access sensitive user data.
6.3.2. Platform users control access to their own documents and workflows through built-in permission levels and team assignments.
6.3.3. All access rights are reviewed and revoked immediately upon termination or role change.

6.4. Audit Trails and Activity Logging
6.4.1. All user activity related to document creation, editing, sharing, and deletion is recorded in system-level logs.
6.4.2. Audit trails track login history, access patterns, version histories, and team interactions.
6.4.3. These logs are stored securely and may be monitored for irregularities or potential misuse.
6.4.4. System administrators may review activity logs where required for support, compliance, or security enforcement.

6.5. Data Backups and Disaster Recovery
6.5.1. We implement rigorous data continuity protocols, including:
6.5.1.1. Automated backups performed regularly and stored securely in geographically redundant locations
6.5.1.2. Disaster recovery systems in place to restore data in the event of hardware failure, system compromise, or major disruption
6.5.1.3. Business continuity planning to minimise downtime and ensure operational resilience
6.5.1.4. Testing and verification of backup integrity at scheduled intervals
6.6. Security Monitoring and Incident Response
6.6.1. Our platform is monitored continuously for signs of unauthorised access, suspicious activity, or vulnerabilities. In the event of a data breach:
6.6.1.1. We will initiate our internal incident response plan immediately
6.6.1.2. Affected users and authorities will be notified in accordance with POPIA and applicable regulations
6.6.1.3. We will take appropriate steps to mitigate any further impact and prevent recurrence
6.6.1.4. While we take all reasonable steps to secure your data, no system is entirely immune from risk. Users are encouraged to implement strong password practices and report any suspected vulnerabilities or unauthorised access without delay.

7. Information Sharing and Third Parties
7.1. Briefcase treats all Personal Information as strictly confidential and does not sell, rent, or trade user data to third parties under any circumstances. However, in order to deliver a functional and secure platform, there are limited circumstances in which Personal Information may be shared with authorised
7.2. Subprocessors and Service Providers
7.2.1. We may engage carefully selected third-party service providers (“Subprocessors”) to support the operation, maintenance, and security of the Briefcase platform. These may include:
7.2.1.1. Cloud hosting and infrastructure providers
7.2.1.2. Payment processors and billing platforms
7.2.1.3. Customer support tools
7.2.1.4. Email communication services
7.2.1.5. Analytics platforms

7.2.2. All such Subprocessors are:
7.2.2.1. Bound by written agreements that require confidentiality, data protection, and POPIA-equivalent compliance
7.2.2.2. Authorised to process Personal Information solely for the specific purposes outlined in their engagement
7.2.2.3. Subject to ongoing oversight, including security evaluations and access reviews
7.2.2. A current list of our core Subprocessors may be made available upon request.

7.3. Legal and Regulatory Disclosures
7.3.1. We may disclose Personal Information where required to do so by law, regulation, court order, or competent authority. This may include:
7.3.1.1. Responding to subpoenas, warrants, or investigative demands
7.3.1.2. Cooperating with regulators, the Information Regulator, or law enforcement in the context of a lawful investigation
7.3.1.3. Enforcing our contractual rights or defending legal claims
7.3.1.4. Preventing or addressing suspected fraud, misuse, or unlawful conduct on the platform
7.3.1.5. Where feasible, we will notify affected users of such disclosures unless legally prohibited from doing so.
7.4. Mergers, Acquisitions, and Business Transfers

7.4.1. If Briefcase is involved in a merger, acquisition, sale of assets, or corporate restructuring, we may share or transfer Personal Information as part of that transaction. In such cases:
7.4.1.1. We will ensure that the receiving party is bound by appropriate confidentiality and data protection obligations.
7.4.1.2. We will limit the Personal Information shared to what is necessary for the transaction.
7.4.1.3. We will notify affected users of the transfer where required by law.
7.4.1.4. Personal Information will remain subject to the protections set out in this Privacy Policy

We take great care to ensure that any third party accessing Personal Information does so under appropriate legal safeguards and with the sole aim of supporting platform integrity, security, and functionality.

8. International Data Transfers
8.1. As a cloud-based platform, Briefcase may store or process certain Personal Information outside the borders of the Republic of South Africa. We recognise that cross-border transfers of Personal Information require a higher standard of protection and are committed to complying with Section 72 of the Protection of Personal Information Act 4 of 2013 (“POPIA”) in circumstances where possible.
8.2. Transfers in Accordance with POPIA

8.2.1. We will only transfer Personal Information to a third party in a foreign jurisdiction where:
8.2.1.1. The recipient is subject to a law, binding corporate rules, or binding agreement that provides an adequate level of protection substantially similar to that required under POPIA; or
8.2.1.2. The transfer is necessary for the performance of a contract between the user and Briefcase; or
8.2.1.3. The transfer is necessary for the implementation of pre-contractual measures at the user’s request; or
8.2.1.4. The user has provided explicit and informed consent to the transfer; or
8.2.1.5. The transfer is for the benefit of the user, and it is not reasonably practicable to obtain their consent beforehand, but they would likely provide it if asked
8.2.2. These criteria ensure that your Personal Information is never transferred unlawfully or to a jurisdiction with insufficient protection.
8.3. Safeguards and Data Processing Agreements
8.3.1. Where Personal Information is transferred to or accessed by international service providers (including cloud hosting, backup providers, and analytics tools), we ensure:
8.3.1.1. All such providers are contractually bound to comply with strict data protection obligations
8.3.1.2. Data Processing Agreements (DPAs) are in place to regulate the handling, use, and security of Personal Information
8.3.1.3. Providers have implemented appropriate technical and organisational safeguards to protect the data against unauthorised access, loss, or breach
8.3.1.4. No use or disclosure of Personal Information is permitted beyond what is necessary to fulfil the service being provided to Briefcase
8.4. Continued Protection
8.4.1. Regardless of the location in which Personal Information is processed, Briefcase remains responsible for ensuring that your data is protected to a standard that aims to meet POPIA. Our platform is designed with security and jurisdictional neutrality in mind, and we undertake ongoing reviews of all third-party service providers with access to Personal Information.

9. Data Retention and Deletion
9.1. Briefcase retains Personal Information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law, regulation, or legitimate operational need. We implement structured data retention protocols and secure deletion procedures to ensure compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and to minimise the risk of data over-retention.
9.2. Retention Periods by Data Category

9.2.1. We retain different categories of Personal Information for varying durations, depending on their purpose and associated legal or contractual obligations. Typical retention periods include (and we try our best to maintain):
9.2.1.1. User account data (e.g., names, contact details, firm information): retained for the duration of the account and for up to 5 years thereafter for record-keeping, auditing, and legal purposes
9.2.1.2. Uploaded documents and automation content: retained for as long as the user maintains active access to the platform or specific project/workflow, unless deleted by the user or their organisation
9.2.1.3. Billing and payment data: retained for a minimum of 5 years in accordance with tax, financial, and corporate record-keeping laws
9.2.1.4. Audit trails, logs, and version history: retained for 1–3 years post-action depending on system settings and operational needs
9.2.1.5. Analytics data (non-identifiable or pseudonymised): may be retained indefinitely for internal research and product improvement
9.3. Data Subject Requests and Limitations
9.3.1. Data Subjects have the right to request access to their Personal Information, as well as the right to request correction or deletion of their data.
9.3.1.1. Requests for access must be made in writing and include sufficient information to verify the identity of the requester.
9.3.1.2. Requests for correction or deletion must also be made in writing and include a detailed explanation of the requested changes.
9.3.1.3. Requests for deletion must be made in writing and accompanied by sufficient verification of identity and authority.

10. User Rights Under POPIA
10.1. As a Data Subject under the Protection of Personal Information Act 4 of 2013 (“POPIA”), you have certain legal rights relating to your Personal Information processed by Briefcase. We are committed to upholding these rights in a transparent and responsible manner, while balancing them with our own legal and operational obligations.
10.2. Right of Access
10.2.1. You have the right to request confirmation as to whether Briefcase holds any Personal Information about you, and to request access to:
10.2.1.1. The categories of Personal Information held
10.2.1.2. The specific data we hold about you
10.2.1.3. The purpose for which the information was collected
10.2.1.4. Any third parties to whom the data has been disclosed
10.3. Right to Correction and Updating
10.3.1. You have the right to request that we correct or update any inaccurate, outdated, incomplete, or misleading Personal Information in our records. This may include contact information, billing details, or professional profile data.
10.3.2. We encourage users to keep their profiles up to date by using the platform’s built-in profile management tools wherever possible.

10.4. Right to Object to Processing
10.4.1. You have the right to object to the processing of your Personal Information in the following situations:
10.4.1.1. Where the processing is not legally required
10.4.1.2. Where you believe the processing is not justified on lawful grounds
10.4.1.3. For purposes of direct marketing, including unsolicited communications
10.4.2. Where an objection is valid, we will cease processing the information unless permitted or required to continue under applicable law.

10.5. Right to Deletion
10.5.1. You have the right to request the deletion of your Personal Information held by Briefcase, subject to the limitations outlined in Clause 9.3. We will honour valid deletion requests unless:
10.5.1.1. The information is required to comply with a legal obligation
10.5.1.2. It must be retained for contractual or operational reasons
10.5.1.3. Retention is necessary for the establishment, exercise, or defence of legal claims

11. Cookies and Tracking Technologies
11.1. Briefcase uses cookies and similar tracking technologies to enhance your experience, provide essential platform functionality, and gather insights to improve our services. We are committed to ensuring transparency about the types of cookies used and providing users with appropriate control over non-essential data collection.
11.2. Essential vs. Optional Cookies
11.2.1. Essential Cookies
11.2.1.1. These cookies are strictly necessary for the operation of the Briefcase platform. They enable core features such as:
11.2.1.2. Secure user login and session management
11.2.1.3. Navigation across pages and dashboard features
11.2.1.4. Access to user-specific data and document workflows
11.2.1.5. Prevention of cross-site request forgery (CSRF) and other security protections
You cannot opt out of these cookies, as they are required for the platform to function properly.

11.2.2. Optional Cookies
These include cookies used for performance, analytics, and user experience enhancements. They help us:
11.2.2.1. Understand how users interact with the platform
11.2.2.2. Measure feature adoption, usability, and engagement
11.2.2.3. Track technical errors or load performance issues
These cookies are non-essential and will only be activated where users have provided consent via our cookie banner.

11.3. Analytics and Third-Party Tracking
11.3.1. Briefcase may use privacy-respecting analytics tools (e.g. Plausible, Matomo, or Google Analytics with IP anonymisation enabled) to:
11.3.1.1. Monitor aggregated usage trends
11.3.1.2. Analyse workflow adoption and time-on-task metrics
11.3.1.3. Improve platform responsiveness and feature development
11.2.2. Where third-party analytics providers are used, they are bound by contractual data protection obligations and are not permitted to re-identify users or share data for advertising purposes.

12. Marketing and Communication Preferences
12.1. Briefcase may communicate with users via email or in-platform notifications for a range of purposes, including system alerts, feature updates, service information, and — where applicable — marketing content. We respect your right to control the communications you receive and strive to maintain a fair balance between user autonomy and necessary operational messaging.
12.2. Email and Platform Message Settings
12.2.1. Users may receive communications from Briefcase in the following categories:
12.2.1.1. Transactional messages: including password resets, account notifications, subscription confirmations, and workflow alerts
12.2.1.2. Operational updates: such as system maintenance, feature releases, or security notices
12.2.1.3. Marketing and promotional content: including newsletters, product announcements, or invitations to participate in feedback surveys or webinars
12.2.2. All email and message preferences may be managed through your user profile settings or via unsubscribe links embedded in our emails.
12.2.3. We do not share your Personal Information with third parties for their own marketing purposes.

12.3. Mandatory Legal and Operational Communications
12.3.1. Certain communications are considered essential to the safe and lawful operation of the Briefcase platform. These may include:
12.3.1.1. Notices of material changes to our Privacy Policy, Terms of Use, or billing terms
12.3.1.2. Information relating to security, data protection, or user rights under applicable law
12.3.1.3. Alerts relating to account activity, usage limits, or platform access restrictions
12.3.2. You may not opt out of these legally required or operational communications, as they are necessary to ensure your continued and secure use of the platform.


13. Platform Protection & Limitation of Liability
13.1. Briefcase is a document automation and legal workflow platform. While we take all reasonable steps to protect user data and ensure platform integrity, we cannot be held liable for how users interact with the platform or for the content they choose to upload or generate. By using the platform, you acknowledge and accept the limitations of our responsibility and agree to use Briefcase in a lawful and diligent manner.
13.2. No Responsibility for User-Uploaded Content
13.2.1. Briefcase does not monitor or verify the content uploaded, created, or modified by users through the platform. Accordingly:
13.2.1.1. We accept no responsibility or liability for the accuracy, legality, completeness, or appropriateness of any user-uploaded or user-generated content
13.2.1.2. The content of legal documents uploaded to or generated via the platform remains solely the responsibility of the user or their organisation
13.2.1.3. We do not act as a vetted legal reviewer, validator, or intermediary in any document drafting process
13.3. User Responsibility for Platform Use
13.3.1. Users are fully responsible for:
13.3.1.1. Ensuring the accuracy and lawful use of the platform’s automation and document editing tools
13.3.1.2. Reviewing and validating all document outputs before distribution, execution, or reliance
13.3.1.3. Managing user access, permissions, and internal workflows within their account or team
13.3.1.4. Ensuring that any data or documents uploaded do not infringe the rights of any third party or violate applicable law

13.4. Briefcase provides tools, not legal conclusions — all outputs must be treated as drafts unless independently verified.

13.5. Disclaimer of Liability for Third-Party Breaches or Misuse
13.5.1. Briefcase is not liable for:
13.5.1.1. Data breaches, losses, or misuse caused by unauthorised access to your account due to weak passwords, unsecured devices, or negligence
13.5.1.2. Security vulnerabilities or failures on the part of third-party infrastructure providers beyond our reasonable control
13.5.1.3. Data loss or corruption caused by user-side actions, third-party integrations, or internet disruptions
13.5.1.4. The misuse of downloaded documents or exported content by external recipients

13.6. Indemnity from Users for Unlawful or Harmful Uploads
13.6.1. By using Briefcase, you agree to indemnify and hold harmless Briefcase, its directors, employees, agents, and affiliates against any and all claims, liabilities, damages, losses, or expenses arising from:
13.6.1.1. The upload, creation, storage, or distribution of illegal, defamatory, or infringing content via the platform
13.6.1.2. Any breach of this Privacy Policy or the Briefcase Terms of Use
13.6.1.3. Any third-party claim that arises due to your unauthorised use of the platform or its features
13.6.2. This indemnity extends to legal costs on an attorney-and-own-client scale and applies whether the claim arises in contract, delict, statute, or otherwise.

14. Contact Details
14.1. Should you have any questions / queries relating to this Privacy Policy, please do not hesitate to reach out to the Briefcase Team using the "Talk to us" prompt.